Online Homelessness Services Portal

Updated: Dec 15, 2020

In December 2019 the State Government announced funding of $2.3 million for the design and development of an Online Homelessness Services Portal that will make it easier for people who are experiencing homelessness to access help and support.


The Portal will have the dual function of holding accommodation and support service information and availably, as well as the information of people who are experiencing or at risk of experiencing homelessness. Information will only be shared when consent is provided.

The Department of Communities is seeking feedback from the community services sector on the draft IT requirements for the Portal. These requirements should be read together with the No Wrong Door blueprint and reflect the features of the One Story Database and Digital ‘Front Door’ platforms outlined in the blueprint. The final set of requirements will be used in a procurement process to secure an appropriate IT platform developer.


Information about the Portal and how to provide feedback you will find here.


Further opportunities for consultation, collaboration and co-design of the Online Homelessness Services Portal will be communicated to the sector in early 2021.

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